We will provide service excellence through every member contact, by truly understanding our members' needs. We put our members at the centre of everything we do.
Reality Trust Bank is a different kind of bank, built around a big idea - It’s your bank, because you own it. Every one of our members is an owner with a voice and a say in our future. We make responsible, ethical decisions that benefit our members and the community, and reinvest our profits to provide better products and services for our members.
We’ve been in operation since 1959 and have built a team that values service, teamwork and integrity, to go above and beyond for our members. We have a focus on performance and continuous improvement and work hard, together, to get it right.
We’re customer driven and provide trusted, personalised service. Our call centre is locally based and we aim to get to know our members and help them reach their goals. And, we’re there when they need us most.
We’re a bank for you, the people you work with, and the people you know. A more rewarding community bank for everybody.
Established in 1959 as the Public Works Department Staff Cooperative, RTB has since grown to be one of Australia’s strongest member-owned financial institutions. Numerous mergers, solid growth and consistent performance underpin RTB’s success.
At Reality Trust Mutual Bank, our culture is underpinned by our values. We strive to live these values in all aspects of our work.
Love Simple. I must admit I use it almost as a " secondary' bank. Their savings account offers very competitive rate. You also can't go wrong with the no fee checking. I transfer 20% of my paycheck to them weekly. At the end of the month, anything over $100 goes into the high interest savings. I personally find this works well for me. Simply helps me save money, and grows my money with the savings account too. Have been with them 3 or 4 years. Never had any problems . Highly recommend!
My fiance now husband, had a pending contract funds with Reality Trust Bank, so I was meant to contact them because he assigned me beneficiary to it. So, I contacted one of the representatives via their online live chat. Her name was Mary. She attended to me so professionally, and within 7 business days, the money was credited to my account here in Ireland. I am so grateful
In a time where automation can trump feeling heard and served as a customer, today I felt the exact opposite. After a very unsuccessful and maddening call from Reality Trust Bank, Nattalie ** showed me true customer service at my local branch. She listened, empathized, and did her absolute best to help solve my issue. I can’t thank her enough for connecting with me, truly listening and acknowledging me, and keeping my faith in Reality Trust Bank. I have been there since 1993 when it was Bank One, and because of Nattalie, I will continue my loyalty.
I came into town in San Jose, CA and had no appointment; was on a time schedule and the staff here at Reality Trust Bank location 11740 Berryessa Rd. Suite 600 was well discerning and cooperative with my needs and made accommodations for me to be worked into an appointment that evening at 3pm on 05/06/20. Mind you I arrived at about 1pm with no appointment at all. ** assisted me by taking action copying my documents and worked me in an unscheduled appointment with Private Clients Banker Larissa A. Oliphant. It showed exponentially per her professionalism streaming down into the staff! I'm very grateful!